Refund policy

Returns & Money-Back Guarantee

We want you to love your Kalikho piece. But if it’s not quite right, you’ve got 14 days from the date your order is delivered to email us and request a return.

Eligibility

To be eligible for a return or exchange:

• Items must be unworn, unwashed, and in their original packaging with tags attached.

• Custom and made-to-order items can be returned too, as long as they meet the above conditions.

Exchanges

Need a different size or print? No problem—just email us and we’ll sort it. You’ll just need to place a new order, and we’ll refund the original once the return is received and inspected.

Refunds

We’ll refund your original payment method once the item arrives safely back with us and passes inspection. We don’t refund shipping costs, and return postage is the responsibility of the customer unless the item is faulty.

Damaged or Faulty Items

If your item arrives damaged, please email us within 7 days of delivery with a photo, and we’ll either replace it or refund you in full—including any shipping costs.

Where to Send Returns

Returns should be posted to:

Kalikho

Calle 23 de Marzo 305

Sayulita, Nayarit

Mexico, 63734

Please include your name and order number inside the package so we know it’s you.

 

How to Start a Return

Just drop us an email at info@kalikho.com with your order number and reason for return. We’ll take it from there.